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Designing for Efficiency: Improving Prior Authorization Workflows
Designing for Efficiency:
Improving Hypertension Adherence
CareLink+ is a connected pillbox system with a clinician portal that helps hypertension patients remember daily medication and gives doctors real‑time adherence data. The service aims to improve blood‑pressure control by spotting missed doses early and allowing timely intervention.
Role
UX Design, Device Design
Sponsor
T-mobile
Platforms
Web
Duration
3 month

Background
Globally, hypertension affects over 1 billion people, yet poor medication adherence (30-40%) remains a major barrier to effective treatment, leading to serious health risks and increased healthcare costs. Patients often lack simple, connected tools to track medication, monitor blood pressure, and stay engaged with their care plans.
The core issue:
For Doctors :
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Difficulty for doctors to effectively treat
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Poor adherence leads to preventable hospitalizations
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Hard to monitor hypertension condition
The challenge:
• Hypertension patients often forget or skip medication, leading to poor health outcomes.
• Doctors have no easy way to monitor adherence between visits.
• Follow-up is manual, time-consuming, and often happens too late.
The Impact:
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Provides real-time adherence visibility for clinicians.
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Enables early intervention when patients miss doses.
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Supports better blood-pressure control and reduces preventable complications.
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Strengthens communication between patients and care teams.
